Scope and who we are
This Privacy Policy explains how AdTRUE Global (“AdTRUE”, “we”, “us” or “our”) handles personal information when you visit this website, contact us, request information about our advertising platform or communicate with our team.
For information collected through this corporate website, AdTRUE is responsible for deciding why and how that information is processed. Separate campaign, publisher or platform agreements may contain additional privacy terms for the services covered by those agreements.
Information we collect
We may collect the following categories of information:
- Contact and business information: first and last name, work email, optional phone number, company, inquiry topic and message.
- Communications: correspondence and records of our responses when you contact us or continue a business discussion.
- Technical and security information: IP address, browser and device type, request timestamps, pages requested, referring page and diagnostic or security logs generated by our hosting and security providers.
- Newsletter information: email address, name, subscription status and preferences if you separately choose to subscribe to editorial updates.
Please do not submit government identifiers, financial information, health information or other sensitive personal data through the general contact form.
How we use information
We use personal information to:
- receive, route and respond to inquiries;
- evaluate campaign, publisher, platform, partnership or press requests;
- take steps requested before entering into a business agreement;
- operate, secure, troubleshoot and improve the website;
- send editorial or marketing communications when you have requested or permitted them, with an unsubscribe option;
- prevent abuse, protect our rights and comply with applicable law.
Contact-form information is not used to build advertising audiences or profiles, and we do not sell contact-form information.
Legal bases and consent
Depending on the context and applicable law, we process information with your consent, to respond to steps you request before a contract, for legitimate business and security interests, or to meet legal obligations.
The contact form asks you to acknowledge this policy and consent to processing needed to respond. Consent for that request is separate from any optional marketing subscription. You may withdraw consent at any time, although withdrawal does not affect processing already completed lawfully and may prevent us from continuing the requested communication.
International transfers
AdTRUE and its service providers may process information in countries other than the country where you are located. Where required, we use contractual, organisational and technical safeguards and complete the assessments or filings applicable to cross-border transfers.
Retention
We keep personal information only for as long as needed for the purpose described in this policy. The period depends on the nature of the inquiry, whether a business relationship follows, security needs, applicable record-keeping obligations and relevant limitation periods. We then delete, anonymise or securely isolate the information unless a longer period is required by law.
Your choices and rights
Subject to applicable law, you may have the right to be informed about processing; give or withdraw consent; request access, correction, deletion, restriction or a copy of your information; object to certain processing; and complain to a competent authority. You may also unsubscribe from marketing emails using the link in each message.
Send a request to [email protected]. We may need to verify your identity and clarify the request before acting. We will respond within the period required by applicable law.
Security
We use reasonable technical and organisational measures designed to protect personal information against unauthorised access, loss, alteration or disclosure. No internet transmission or storage system is completely secure, so we cannot guarantee absolute security.
Children
This business-to-business website is not directed to children under 16, and we do not knowingly collect their personal information. If you believe a child has submitted information, contact us so we can review and delete it where appropriate.
Changes to this policy
We may update this policy as our website, services or legal obligations change. The revised version will be posted here with a new “Last updated” date. We will provide additional notice when a material change requires it.
Contact us
Questions and privacy requests can be sent to [email protected].
AdTRUE Global
14–15A, 7th Floor, Charmvit Tower
117 Tran Duy Hung Street, Yen Hoa Ward
Hanoi, Vietnam